Terms of Service

By using CityVisionGo (the "Platform"), purchasing a ticket, or hosting an experience, you agree to these Terms of Service. If you do not agree, do not use the Platform.

Tickets are sold by the event host (the "Host") via CityVisionGo. The Host is the merchant of record and is responsible for the event, its content, and the fulfillment of the experience. By selecting Place Order, you authorize a charge to your selected payment method for the total shown at checkout.

The price shown at checkout includes the ticket price, any applicable platform and payment processing fees, and any sales tax the Host has chosen to collect. Fees are non-refundable for guest-initiated refunds.

Refund eligibility is set by the Host on a per-event basis and is displayed on the event page. CityVisionGo facilitates refunds on behalf of the Host when permitted by the Host's policy. Service fees are not refundable on guest-initiated refunds.

Whether a ticket can be transferred to another attendee is set by the Host. When transfers are allowed, they remain available until the event start time unless the Host specifies otherwise.

Promo codes are issued by the Host and can be revoked, expired, or limited at any time. Codes are applied to the eligible portion of the order and cannot be combined with other codes.

Where the Host has enabled sales tax collection, the rate shown at checkout will be charged in addition to the ticket subtotal. CityVisionGo passes collected tax to the Host; the Host is responsible for registration, filing, and remittance to the applicable tax authority.

You agree not to misuse the Platform, attempt to circumvent security, scrape data, or resell tickets in violation of the Host's terms or applicable law.

Payment disputes are handled by the Host as merchant of record. CityVisionGo will assist with information requests but is not responsible for chargebacks initiated outside of the Host's refund policy.

We may update these terms from time to time. Material changes will be reflected by the "Last updated" date above and, when appropriate, communicated via email.

Questions? Reach us at hello@cityvisiongo.com.